Refund policy

At Form Loom Hub, we want every order to arrive ready to bring comfort, warmth, and practical value into your home. Because bedding products, blankets, and mosquito nets are personal-use textile products, we maintain a return process designed to protect both our customers and the integrity of our merchandise.

This Return and Refund Policy applies to purchases made through https://www.formloomhub.shop/ and describes the circumstances under which eligible products may be returned, exchanged, or refunded.

1. Eligibility for Returns

Unless otherwise stated on the applicable product page, customers may request a return within 30 calendar days after the date the order is delivered.

To qualify for a return, the item should:

  • Be unused and in substantially the same condition in which it was received;
  • Be clean, undamaged, and free from stains, odors, pet hair, smoke exposure, or other contamination;
  • Remain in its original packaging where reasonably possible;
  • Include applicable accessories, components, labels, tags, or inserts supplied with the product;
  • Not have been washed, laundered, altered, repaired, or otherwise modified after delivery;
  • Be accompanied by reasonable proof of purchase.

For bedding sets and other textile products, customers should inspect the merchandise before washing or using it. Once an item has been washed or substantially used, it may no longer qualify for a return unless the return is based upon a verified defect or an incorrect item being supplied.

2. Bedding, Blanket, and Mosquito Net Returns

Because our products include items intended for direct household and personal use, returned merchandise must be in a condition that allows us to determine whether it can reasonably be resold.

For example, a four-piece bedding set that has been opened for inspection but remains clean and unused may generally remain eligible for return. A blanket that has been washed, slept under, exposed to pets, or otherwise used may not qualify for a change-of-mind return.

Similarly, mosquito nets that have been installed, stretched, cut, altered, or otherwise used may be ineligible for ordinary returns.

These restrictions do not eliminate any rights a customer may have under applicable law concerning defective, misrepresented, or incorrectly supplied merchandise.

3. Damaged, Defective, or Incorrect Merchandise

We encourage customers to inspect their order promptly after delivery.

If your order arrives:

  • Damaged;
  • Defective;
  • Incomplete;
  • Different from the product ordered; or
  • With a significant manufacturing or material issue,

please contact us as soon as reasonably possible.

Please include:

  1. Your order number;
  2. The name of the product;
  3. A description of the problem; and
  4. Clear photographs or other supporting information when appropriate.

We may request photographs of the product, packaging, shipping label, or visible damage so that we can investigate the issue and determine the appropriate resolution.

Depending upon the circumstances, we may offer a replacement, replacement component, return authorization, store credit, or refund.

4. Change-of-Mind Returns

If you simply decide that the product is no longer suitable for your needs, you may request a return within the applicable 30-day period, provided the merchandise satisfies the return conditions described above.

Customers are responsible for taking reasonable care of merchandise while it is in their possession.

A return request does not automatically constitute approval. The product must satisfy the eligibility requirements of this Policy.

5. Non-Returnable Circumstances

A return may be declined when merchandise:

  • Has been washed or laundered;
  • Has been used extensively;
  • Shows stains, odors, excessive wear, or other signs of use;
  • Has been altered, cut, sewn, repaired, or modified;
  • Has been damaged after delivery through customer handling;
  • Is missing substantial components or accessories;
  • Cannot reasonably be resold because of its condition; or
  • Is returned after the applicable return period without an approved exception.

If a product is defective or incorrectly supplied, these restrictions will not be applied in a manner that unlawfully limits rights available under applicable law.

6. How to Request a Return

To initiate a return, contact:

Email: [email protected]

Please provide:

  • Full name;
  • Order number;
  • Date of purchase;
  • Product name;
  • Reason for the requested return;
  • Photographs when relevant; and
  • Any other information reasonably necessary to evaluate the request.

Do not send merchandise to the return address before receiving return instructions from us. Unsolicited packages may cause delays in processing.

7. Return Shipping

For approved returns resulting from a customer's change of mind, ordering the wrong product, or another non-defective reason, the customer may be responsible for the applicable return shipping expense unless otherwise agreed.

If the merchandise is defective, materially damaged before delivery, or incorrectly shipped due to our error, we will determine an appropriate resolution and may provide return-shipping instructions.

8. Refund Processing

Once an approved return is received and evaluated, we will process the applicable refund.

Refunds are generally issued to the original payment method. The time required for the funds to appear in a customer's account may vary depending on the payment provider, bank, card issuer, or other financial institution.

Shipping charges, if any, may not be refundable when the return is unrelated to an error or defect, subject to applicable law and the circumstances of the transaction.

9. Partial Refunds

In appropriate circumstances, we may offer a partial refund rather than require a complete return. This may occur where:

  • A minor cosmetic issue does not materially affect functionality;
  • A product has a limited defect that can reasonably be addressed through compensation; or
  • Another mutually acceptable resolution is available.

A partial refund is discretionary and does not prevent customers from exercising rights that cannot lawfully be waived.

10. Exchanges

If an exchange is available, availability may depend upon current inventory.

If the requested replacement product is unavailable, we may instead offer a refund or another appropriate resolution.

11. Order Cancellation

If you wish to cancel an order, contact us as quickly as possible at [email protected].

We cannot guarantee cancellation once an order has entered fulfillment, been packed, or been transferred to a shipping carrier. In such circumstances, the customer may need to use the return procedure after delivery.

12. Policy and Consumer Rights

This Policy is intended to establish a clear and practical return process. It does not waive or restrict any consumer right that cannot lawfully be waived under applicable federal or Florida law.

Florida law addresses refund-policy disclosures for retail establishments, including circumstances in which a retailer does not offer refunds or exchanges.

13. Contact

Form Loom Hub
RG PAINTING AND RESTORATION LLC
2912 SW 137TH LN
OCALA, FL 34473
United States
Email: [email protected]